Click Sign Up.
→ Fill in the registration information.
Password must be 6–20 characters long and include at least 1 uppercase letter, 1 lowercase letter, and 1 number.
→ Click Confirm.
→ Registration completed successfully.
See step-by-step tutorial

On the login page, click "Forgot Password"
→ enter your username and click NEXT
→ receive the 4-digit PIN code
→ click VERIFY
→ set a new password
See step-by-step tutorial

For security reasons, your registered phone number cannot be changed after registration.
This policy is in place to help protect your account from unauthorized access and ensure the security of all account activities.
We appreciate your understanding.

Account deletion is not currently available, but please rest assured — your personal data is fully protected and will never be shared or used for any other purpose. Should you wish to take a break, simply pause your activity. Your account will remain safely preserved and ready whenever you choose to return.

Mobile version: Tap "Account" at the bottom right of the page to access the "SECURITY CENTER."
Desktop version: Simply click on your username in the top status bar to access the "SECURITY CENTER."

An account may be locked due to multiple incorrect password attempts, unusual login activity, or a violation of our terms of service.
Please try resetting your password first. If the issue persists, contact our customer support team with your account details for further assistance.

We recommend saving a screenshot of your transaction and reaching out to our dedicated support team. Kindly provide your Username, Order ID, and Amount to help us resolve the matter promptly. Deposits are typically credited within 5–15 minutes, though in exceptional cases this may extend to 2–3 hours.

We provide a curated selection of payment options, including trusted e-wallets such as eSewa and Khalti, as well as transfers through Nepal's leading banks. Available methods and supported institutions may be updated periodically — please refer to our platform for the most current listing.

Deposits range from a minimum of NPR 500 to a maximum of NPR 200,000 per transaction.

Deposits are typically processed and credited within 5–15 minutes. In rare circumstances, this may take up to 2–3 hours. Rest assured, all transactions are conducted with the highest level of security, and our team will ensure timely processing.

Our platform does not charge any deposit fees.
Please note, however, that your bank or payment provider may apply their own transfer fees, which are beyond our control.

This may occur due to several factors: insufficient funds in the payment account, a transaction limit being exceeded, an expired or restricted bank card, a discrepancy between the payment method name and platform account, or an interruption in network connectivity. We recommend verifying these details and attempting the transaction again, or selecting an alternative payment method.

The most frequent causes include a discrepancy between the withdrawal account holder's name and the registered name, or an incomplete wagering requirement from a claimed bonus. Additional factors may include pending identity verification, exceeding withdrawal limits, or flagged account activity.

Withdrawals are typically reviewed within 5–15 minutes. The time for funds to reach your account may vary based on your bank's processing schedule. Please note that between 8:00 PM and 7:00 AM daily, withdrawal services are temporarily paused for the NCHL-IPS settlement cycle. Your funds remain fully secure, and all pending requests will be processed promptly once service resumes.

The minimum withdrawal per transaction is NPR 1,000, with a maximum of NPR 100,000 per transaction.

Our platform does not charge any withdrawal fees.
Please note, however, that your bank or payment provider may apply their own transfer fees, which are beyond our control.

Before making a withdrawal, you only need to complete your bank account details and verification.

If your withdrawal status is still "Pending," you can contact customer support to cancel it.
Once the status changes to "Processed" or "Completed," it can no longer be cancelled.
Please double-check your amount and account details before submitting a withdrawal.

Our standard review is completed within 5–15 minutes. Should additional time be required, it may be due to an enhanced security review, manual approval for larger transactions, or identity documents awaiting re-verification. Please contact our support team for a detailed status update.

Welcome aboard! New members can enjoy a generous bonus on their first deposit, our way of giving you the best possible start.
This offer is valid for first-time deposits only. Please select your preferred bonus option (multiple options available) when making your first deposit.
Check the Promotions page for the latest offers →

Wagering Requirement refers to the total betting amount you must reach before your bonus can be converted into withdrawable balance.
For example: if a promotion requires a 10x wagering multiplier and you receive a 1,000 bonus, you must wager a total of "(Deposit Amount + 1,000) × 10" before you can withdraw.
Calculation: (Deposit Amount + Bonus Amount) × Wagering Multiplier = Total Amount to Wager
Please note: Wagering does not mean losing — as long as your bet is settled, it counts toward the wagering requirement regardless of win or loss.

Possible reasons include: violating the bonus terms and conditions, being detected as a multi-account user, having the bonus forfeited due to a withdrawal attempt before completing the wagering requirement, or placing bets on events or game types that do not count toward the wagering requirement.

1. Click "Account".
2. Click "Reward Center".
3. Click "View" in the "Bonus" section.
4. Click "Claim Now".
5. Click "OKAY" to claim the promotion successfully.
See step-by-step tutorial

Your security is our foremost priority. We employ 256-bit SSL encryption to safeguard all data transmissions. Your personal and financial information is fully encrypted and never disclosed to third parties. We maintain rigorous privacy standards to protect every member.

OKWIN178 will never ask for your password, OTP, or banking details via SMS, email, or social media.
If you receive such messages, do not click any links. Official contact methods are listed in the platform's announcements and on this page.

We recommend the following steps:
1. Check your internet connection and try switching between Wi-Fi and mobile data.
2. Force close and reopen the app.
3. Clear the app cache (Settings → Apps → OKWIN178 → Clear Cache).
4. Uninstall and reinstall the latest version of the app.
Should the issue continue, our support team is ready to assist you.
See download tutorial

For Mobile Chrome: Open the menu (⋮) → Settings → Privacy → Clear Browsing Data → Select "Cached images and files" and "Cookies" → Confirm. For iPhone Safari: Navigate to Settings → Safari → Clear History and Website Data. Please note that you will need to sign in again after clearing.