Click Sign Up.
→ Fill in the registration information.
Password must be 6–20 characters long and include at least 1 uppercase letter, 1 lowercase letter, and 1 number.
→ Click Confirm.
→ Registration completed successfully.

On the login page, click "Forgot Password"
→ enter your username and click NEXT
→ receive the 4-digit PIN code
→ click VERIFY
→ set a new password

For security reasons, your registered phone number cannot be changed after registration.
This policy is in place to help protect your account from unauthorized access and ensure the security of all account activities.
We appreciate your understanding.

We're not able to delete accounts just yet, but no worries — your personal data is kept safe and sound, and we'll never share it or use it for anything else.
If you just need a little break, you don't have to do a thing — simply stop logging in for now. And whenever you're ready to jump back in, your account will be right here waiting for you!

Mobile version: Tap "Account" at the bottom right of the page to access the "SECURITY CENTER."
Desktop version: Simply click on your username in the top status bar to access the "SECURITY CENTER."

An account may be locked due to multiple incorrect password attempts, unusual login activity, or a violation of our terms of service.
Please try resetting your password first. If the issue persists, contact our customer support team with your account details for further assistance.

Please keep a screenshot of the transaction and contact customer support.
Providing your Username, Order ID, and Amount will help speed up the process.
In most cases, deposits will be credited within 5–15 minutes after confirmation, though in rare cases it may take up to 2–3 hours.

We offer e-wallets such as eSewa and Khalti, along with transfers from major banks in Nepal, so you can choose the option that works best for you.
Please note that available deposit methods and the list of supported banks may be updated from time to time — we kindly ask that you refer to the website for the most current list.

The minimum deposit amount is NPR 500, and the maximum deposit amount is NPR 200,000.

Deposits will be credited within 5–15 minutes after confirmation. In rare cases, it may take up to 2–3 hours.
Please rest assured that all transactions are secure. If there is any delay, our team will verify and process it as quickly as possible.

Our platform does not charge any deposit fees.
Please note, however, that your bank or payment provider may apply their own transfer fees, which are beyond our control.

Common reasons: Insufficient balance in your payment account. Transaction limit exceeded. Expired or frozen bank card. Name mismatch between payment method and platform account. Network interruption causing transaction failure.
Please check the above and retry, or try a different payment method.

The most common reasons are a mismatch between the withdrawal account name and the registered name, or having claimed a bonus without completing the required wagering conditions; other possible reasons include incomplete identity verification, exceeding the withdrawal limit, or unusual activity recorded on the account.

Withdrawal reviews are usually completed within 5–15 minutes. The actual time for the funds to arrive may vary depending on your bank's processing time.
Please note that from 8:00 PM to 7:00 AM (daily), withdrawal requests will be temporarily unavailable due to the NCHL-IPS daily settlement process.
Please rest assured that your funds and transactions are secure. Once the service resumes, we will process your withdrawal as quickly as possible.

The minimum withdrawal amount per transaction is NPR 1,000, and the maximum withdrawal amount per transaction is NPR 100,000.

Our platform does not charge any withdrawal fees.
Please note, however, that your bank or payment provider may apply their own transfer fees, which are beyond our control.

Before making a withdrawal, you only need to complete your bank account details and verification.

If your withdrawal status is still "Pending," you can contact customer support to cancel it.
Once the status changes to "Processed" or "Completed," it can no longer be cancelled.
Please double-check your amount and account details before submitting a withdrawal.

The standard review time is 5–15 minutes. If the wait is longer than expected, possible reasons include: your account requiring additional security review, large withdrawals requiring manual approval, or submitted identification documents needing re-verification.
Please contact customer support to check the specific status.

Welcome aboard! New members can enjoy a generous bonus on their first deposit, our way of giving you the best possible start.
This offer is valid for first-time deposits only. Please select your preferred bonus option (multiple options available) when making your first deposit.
Check the Promotions page regularly for the latest offers.

Wagering Requirement refers to the total betting amount you must reach before your bonus can be converted into withdrawable balance.
For example: if a promotion requires a 10x wagering multiplier and you receive a 1,000 bonus, you must wager a total of "(Deposit Amount + 1,000) × 10" before you can withdraw.
Calculation: (Deposit Amount + Bonus Amount) × Wagering Multiplier = Total Amount to Wager
Please note: Wagering does not mean losing — as long as your bet is settled, it counts toward the wagering requirement regardless of win or loss.

Possible reasons include: violating the bonus terms and conditions, being detected as a multi-account user, having the bonus forfeited due to a withdrawal attempt before completing the wagering requirement, or placing bets on events or game types that do not count toward the wagering requirement.

1. Click "Account".
2. Click "Reward Center".
3. Click "View" in the "Bonus" section.
4. Click "Claim Now".
5. Click "OKAY" to claim the promotion successfully.

The platform uses 256-bit SSL encryption to protect all data transmission. Your personal and financial information is encrypted and never shared with third parties. We comply with strict privacy policies.

OKWIN178 will never ask for your password, OTP, or banking details via SMS, email, or social media.
If you receive such messages, do not click any links. Official contact methods are listed in the platform's announcements and on this page.

Please try the following steps in order:
1. Check your internet connection and try switching between Wi-Fi and mobile data.
2. Force close and reopen the app.
3. Clear the app cache (Settings → Apps → OKWIN178 → Clear Cache).
4. Uninstall and reinstall the latest version of the app.
If the issue persists, please contact customer support.

Mobile Chrome: Tap the menu (⋮) in the top right → Settings → Privacy → Clear Browsing Data → Check "Cached images and files" and "Cookies" → Tap Clear.
iPhone Safari: Go to Settings → Safari → Clear History and Website Data.
Please re-login after clearing.